When researching a fulfillment and supply chain vendor, many companies put themselves at risk by focusing only on the easy-to-compare unit prices, such as a per-order shipping fee. Serious quality problems can arise if the wrong vendor is chosen. This can impact the entire organization and threaten a company’s survival. Even small quality errors can impact a company’s bottom line. This paper looks at how to review costs while analyzing the risks involved with basing a business decision on unit costs alone.

This paper covers how to manage risk when quality control procedures fail and there is no recall contingency plan. Long-term brand impact, operational response, communication strategies, and the cost associated with various recall options are detailed. Coauthored by Gailen Vick and Hannah Kain

Shipping errors can be expensive. They impact customer satisfaction, customer retention, and profit. Ultimately, “simple” shipping errors can impact the entire organization and cause customer relationship and even cash flow problems. This white paper illustrates scenarios to show how “simple” shipping errors can become costly along with common consequences of shipping errors.