Our Commitment to Quality
World-class Accuracy and Attention to Detail
At ALOM we are quality obsessed. From product specifications, revision control, compliance management, and detailed processes to small details like making sure each label is straight, we maintain an unwavering quality focus. We know that product goes directly to our clients’ customers. It needs to be correct, functioning, professionally presented, and on-time. Yet, increased supply chain complexity creates more opportunities for mistakes. Here’s how we maintain our quality:
Dedication to Quality at All Levels
From the CEO to line workers, everyone participates in quality commitments, quality meetings, and quality metrics. Since 1998, ALOM has been ISO 9000 certified through TUV America. In 2011, we added ISO 13485 registration, and are registered with the FDA for medical device manufacturing. Through the ALOM continuous improvement programs, lean programs and constant benchmarking, we go beyond the ISO program to ensure that we always exceed the expectations of our discerning clients. ALOM’s unwavering quality commitment has been the subject of articles, speeches, and many industry awards.
We design our processes, work instructions, and tools to support our staff and our quality goals. Using dashboards, we monitor processes and tasks real-time. For instance, we confirm real-time that all orders have shipped. On our production lines, each employee can check the work performed at previous workstations, and we weigh-scale each product on a high-accuracy electronic scale or via laser verification. Duplication is verified 100% in-line. Quality is built into each service and each product. Our sustained world-class quality levels prove that our approach works.
With tight processes, ALOM develops the tools and then trains our employees. Our preventive measures range from meticulous hand-off processes, continuous verification against specifications (such as extensive first article process) to stringent control of materials. Our training includes process control, work instructions, craftsmanship, and insight into our preventive tools. With a training budget three times the U.S. average per employee, we put our dollars where our mouth is: in preventive quality measures.
Client satisfaction is a constant ALOM performance metric. We track, measure, and report internal and external Key Performance Indicators (KPIs) by department, by client, and often by individual product. ALOM has a company-wide commitment to continuous improvement. We share data with our clients and we routinely ship millions of units for our clients without a single error, reaching Six Sigma quality levels.